If your order was placed before December 6 and you have not received it by December 15, contact us as soon as possible to see if you quality for a resend. Please use the contact form. Please confirm the name of the recipient and the mailing address.

Orders that were shipped with the wrong address (through no fault of North Pole Letters and Keepsakes) will be charged a fee of $11.00 to resend. Resends will be mailed using first class parcel/priority shipping depending on the weight of the package.

All orders placed after December 6 do not qualify for a resend.

We will not resend any letters using express shipping unless the original form of payment was express shipping.