Ordering

Can I order a single letter for a family of two or more children? If so, how do I do this?
All templates can be customized to say exactly what you wish. Therefore, when personalizing your letter, just enter information for both children in the appropriate blanks.

Can I order the optional gifts without ordering a Santa Letter Package?
No. We do not offer this option. After you begin to purchase the Santa Package the optional gifts will appear as available to purchase.

Can I pay for more than one letter at a time?
Yes. Upon completion of your first letter, add another Santa Letter to your Cart. If you decide you do not want all letters, simply remove the item on checkout page.

Can I place an order by phone?
No.To ensure that each customized letter is just the way you want it, the safest ordering method is to order online.

What are my payment options?
We accept orders using Visa, MasterCard, Discover and American Express. Payments via PayPal are also accepted.

Do you charge sales tax?
Sales tax will be assessed for orders that are ordered from or shipped within the state of Virginia (6%).

Can I make changes to my order after purchase?
If changes to your order are required, please contact us immediately.  Please contact us within 24 hours. Please use the customer service contact form at Contact link on the website.

Can I send a letter to an adult?
Yes. You may send a letter to an adult; in fact, we offer one template for a letter to an adult that you may customize.  However, please remember this website is primarily a children’s Santa letter website.  In no way will we permit or allow any adult content.  Adult content includes violence, drugs, alcohol, smoking, profanity, and sexual content among other considerations.  We reserve the right to refuse to send any letters containing what we consider to be adult content.

Can I send a letter explaining to a child that Santa is not a real person?
No.Again this is primarily a children’s website designed to bring smiles and happiness to children. We would never tell a child that Santa is not real or that he won’t be delivering any presents this Christmas or in the future. The explanation of whether Santa is real or not should be left up to the parents or guardians.  If you believe, the spirit of Christmas will always be with you.

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